Overview
This Complaints Policy outlines the procedure for individuals to voice concerns or complaints regarding the services provided. We are committed to addressing complaints fairly and promptly.
Submitting a Complaint
Complaints can be submitted in writing or verbally. When submitting a complaint, please include:
- A clear description of the issue.
- Relevant details, including dates, locations, and names of individuals involved.
- Any supporting documents or evidence.
Investigation Process
Upon receiving a complaint, we will:
- Acknowledge receipt of the complaint within a reasonable timeframe.
- Conduct a thorough investigation, gathering relevant information and perspectives.
- Keep the complainant informed about the progress of the investigation.
Resolution
After the investigation, a response will be provided outlining the findings and any actions taken. If the complainant is not satisfied with the resolution, they may request a review of the decision.
Confidentiality
All complaints will be handled with confidentiality and respect for the privacy of all parties involved.